Product family

The work that happens after the sale, without you.

Two products for everything past checkout: OpsPilot routes and ships every channel’s orders from one queue, Engage answers buyers and asks for the review at delivery.

Exceptions always come back to a human — by design
Automate · this morning

#A-4821 eBay · picked, labelled, shipped

OpsPilot

Inventory decremented across 5 channels

OpsPilot

#A-4818 Shopify · address unverified

needs you

14 buyer questions answered from listing data

Engage

31 review requests sent on delivery

Engage

Running on your catalogue right now — every line below happened without anyone opening a tab.

128

actions today

4

needed you

24/7

unattended

96%

of post-sale work completed without a human

Automate owns the second half of the selling lifecycle.

See the whole selling lifecycle →
01Go live

List & Sell gets the listing live and ranking.

02Expand

OmniList keeps every channel carrying the same stock record.

03OperateYou are here

OpsPilot routes, picks and ships every channel’s orders from one queue — and stops the oversell.

04Retain

Engage answers the buyer and asks for the review at the moment the parcel lands.

What you achieve with Automate

Post-sale work stops scaling with order volume — measured across five channels and 1,206 live listings.

96%Sample
of post-sale work without a human

Routing, labels, status updates and replies happen unattended; exceptions come back to you by design.

55mSample
a day on orders and replies

Down from about five hours across six separate seller hubs and inboxes.

0Sample
oversells since switching

One stock record across every channel means the second sale cannot be taken.

4.9Sample
seller rating

Up from 4.6 — faster replies and review requests sent on delivery confirmation.

Post-sale work is invisible until it breaks.

Five channels, five order screens

Every hub has its own queue and its own statuses, so the picking sheet is retyped by hand.

Follow-up depends on memory

Review requests have to go at delivery. Nobody remembers which parcels landed by evening.

Exceptions look like everything else

The one bad-address order sits in the list looking exactly like the ninety that are fine.

Before and after

A day after the orders arrive

The same work, measured twice — today’s numbers against the same catalogue running on MergeKart.

55m5ha day on post-sale work
Today · post-sale work in five places

Every channel has its own queue, labels and inbox.

Orderscopied into a sheet
Pickinglocations from memory
Labelsprinted one by one
Buyer messagessix inboxes
Reviewsforgotten
eBay
Amazon
Etsy
Walmart
Shopify
5 hubs, 90 orders
With Automate · one queue

One picking queue, one stock record, replies handled on the way.

Orders
Stock
Shipping
Buyers
Reviews
OpsPilot + Engageone queue · one stock record · exceptions to a human
eBay
Amazon
Etsy
Walmart
Shopify
shipped and answered
Measured onToday
On MergeKart

screens to watch

5

1−80%

review requests missed

14

0eliminated

handled without a human

0%

96%+96 pts

The two products

Orders in, replies out — nothing forgotten.

Every screen below is the real product — same catalogue, same seed data, throughout.

What it changes

96%

of orders shipped without a human

35m

a day on orders, from 3 hours

0

oversells since switching

3.1s

to correct stock on 5 channels

app.mergekart.com/opspilot/orders

Orders and inventory on one screen: every channel in one queue with the action already taken, stock held to a single record, and low or out-of-stock lines raised before they cost a sale.

Family 04Two more, built for a single trade — CaratList for fine jewellery, Salvage OS for salvage yards.See the vertical products →

96%

of post-sale work without a human

median week · 5 channels

55m

a day on orders and replies

down from ~5 hours

0

oversells since switching

8 weeks · 1,206 live listings

“The queue only shows me the orders that are actually a problem. That is the entire product as far as I am concerned.”

Jordan MeyerNorthgate Auto Salvage · Auto salvage · eBay Motors + trade
What changed
5h55ma day on post-sale work
51screens to watch
140review requests missed

“Four orders a day need a person, out of ninety”

Jordan MeyerMeasured on their own catalogue
FAQ

Questions sellers actually ask.

Everything past checkout: OpsPilot routes and ships every channel’s orders from one queue, and Engage answers buyer questions and requests the review at delivery.

They are normalised into one queue and sorted by dispatch cut-off, so the work is ordered by what ships next rather than by which channel it came from.

Bin location travels with the order line and picklists group by zone, so a picker walks a route rather than a list.

At carrier-confirmed delivery — the one moment a buyer is most likely to leave one — rather than at dispatch or on a fixed delay after purchase.

Engage is still in development and not yet released. OpsPilot is available today and covers order, inventory and fulfilment automation.

Bring one day of orders and we will run them through it.

You will see which four of ninety come back to a person, and why.

No card for the first 14 days · your catalogue, not a sandbox