Answer buyers and ask for the review, automatically.
This product is still in development and is not yet available to buy. It is not included in any current MergeKart plan — talk to us to join the waitlist.
Engage answers common buyer questions from your own listing data, and asks for the review at delivery — the one moment a buyer is most likely to leave one.
31 review requests sent on delivery confirmation
14 buyer questions answered from listing data
Median reply time 6 minutes
Refund question held for a human
Rating 4.9 · nineteen new reviews in eight weeks
Running on your catalogue right now — every line below happened without anyone opening a tab.
actions today
needed you
unattended
seller rating after eight weeks on Engage
Engage turns a delivered order into the next sale.
See the whole selling lifecycle →Every listing you publish generates buyer questions before it generates orders.
Every extra channel adds another inbox nobody is watching.
OpsPilot ships the order; Engage keeps the buyer informed while it travels.
At delivery Engage asks for the review — and reviews compound back into ranking.
What you achieve with Engage
The follow-up that everyone intends to do and nobody has time for.
Up from 4.6 in eight weeks, which is the difference between winning and losing placement.
Down from about seven hours — answers drafted from order and item data, logged and editable.
Asked at the moment the parcel lands, which is the whole trick.
Sent on delivery confirmation, on every channel, without anyone remembering to.
The follow-up that earns reviews depends on memory.
Messages arrive in six inboxes
Each marketplace has its own messaging, and none of them talk to the others.
Reviews are asked late or never
The right moment is delivery confirmation, on the busiest day of the week.
The same question, answered forever
Size, metal and shipping questions are already answered in the listing nobody reads.
Before and after
A week of buyer messages
The same work, measured twice — today’s numbers against the same catalogue running on MergeKart.
The same questions answered again, and the review never asked.
Replies drafted from order and item data; the review asked on delivery.
inboxes to watch
5
review requests missed
14
questions answered automatically
0%
One inbox, templates, triggers, escalation
Configurable enough to trust, and always escalating what should not be automated.
eBay · 4m
“Is the setting solid gold?”
Etsy · 1h
“Can this ship by Friday?”
Amazon · 3h
refund question
The order, listing and buyer history sit beside the message.
6m
median reply time
down from ~7 hours
31
review requests a day
sent on delivery confirmation
4.9
seller rating
up from 4.6 in eight weeks
“It asks for the review at the moment the parcel lands. We were never going to do that reliably by hand.”
“Rating up to 4.9 with nineteen new reviews in eight weeks”
Works better with
Engage handles what happens after the sale.
OpsPilot
Ships the order Engage follows up on
ListIQ
soonFills the specifics Engage answers from
OmniList
Keeps the listing data one record
Self-serve · from ₹1,600/mo
See full pricing →Questions sellers actually ask.
Order and shipping messages to buyers, and review requests sent automatically after delivery rather than whenever someone remembers.
A request sent on delivery lands while the purchase is fresh. Forgotten requests are the most common reason a good seller has a thin review count.
Each marketplace restricts what you may send and when. Engage is built around those limits, but confirm the current rules for your channels — they change.
Templates are yours to edit. Nothing is sent in wording you have not seen.
Bring a week of buyer messages.
We will show you which of them Engage answers from your own listing data, and which it escalates.
No card for the first 14 days · your catalogue, not a sandbox